Support & documentation
Need a hand setting up or something isn't working as expected? We're happy to help.
Request early access
Use the form below for support or other enquiries; it goes straight to us. Replies within 2 business days, UK time.
Before you contact us
- App version (Admin → Apps → Manage Apps)
- The ticket number
- The exact message from the ticket note or the settings banner
- A screenshot
Never send passwords, client secrets, private keys or API keys.
Getting started
Full setup guide →Troubleshooting
| Symptom | Fix |
|---|---|
| “This request isn't approved” | Add an Approval step or untick “Only apply approved requests”. |
| “… was not found in Microsoft 365” | Typo or the person has left – use the suggestion. |
| “… has no email address in this Microsoft 365 tenant” | Add their work email to their Freshservice profile. |
| “Exchange returned 403” | Assign the Exchange Recipient Administrator role (allow up to an hour). |
| “Webhook rejected” | Copy the endpoint and secret again. |
| “Not attempted: time limit” | Trigger again – changes already made are kept. |
Changelog
v1.0.0 · [DD Month 2026]
First public release.